Sterling Silver Enso Pendant with 18 inch Box Chain, Handmade Enso Necklace, Eastern Zen Jewelry Designs, OOAK Enso Eastern Jewelry

Frequently Asked Questions

Custom and personalized orders

I'm happy to customize anything you see on my site if it's doable. There are extra fees for the customization. I cannot accept returns on customizations.

All my work is custom work so if you’re unhappy with your new piece, there is an automatic restocking fee of 20 percent, so please consider carefully before purchasing. I do not offer refunds on any bridal or wedding pieces due to having several being worn then returned after the wedding. Thank you for understanding!

If there are any issues with your order, please contact me first prior to leaving feedback, as I'll send photos, upon request,of the piece prior to shipment so there are no surprises and I can work out any issues prior to shipment.

Gift wrapping and packaging

All my work comes with a gift box for necklaces, bracelets, earrings and bridal headpieces and neck torcs come in a special felt bag with a polishing cloth. I don’t gift wrap because it’s subjective and you can take what I’ve done and use it, or use something different if you prefer.

Sizing details

For bracelet cuffs, a wrist size is imperative for me to make it fit you perfectly.

Take a string and wrap it around your wrist and let me know the size to the nearest half inch. This will enable me to craft your new piece to fit you exactly!

Since it’s crafted and created to your sizing, there is a 20 percent restocking fee on any returns if you’re not completely satisfied. I will work with you on re-sizing for free to fix any issues so do let me know.

This applies to rings, too.

Care instructions

I will send a polishing cloth on most orders since I fabricate my work in sterling silver, and using a quality polishing cloth meant for gold and silver will come in your new package for you to use on your jewelry should you live in a humid climate. Gently rub the piece, with the cloth, and you will see it brighten up immediately.

Another wonderful tip is to use baking soda, dampen it on an old toothbrush or between your fingers with water, making a paste from it, and GENTLY scrub only the sterling silver part, avoiding the GEMS at all cost as the baking soda can scratch softer gems. Gently scrub and then rinse under warm water and pat dry with a lint-free cloth. Your heirloom will be about as good as new again!

Gift wrapping and packaging

I send my necklaces, rings, pendants in jewelry boxes so they are ready to be given as a gift.

I don't offer gift-wrapping as that's very subjective in style and taste. The pieces will come in a decorative manner so you can hand them to the recipient, as is, or you can wrap the actual jewelry boxes if you desire.

Custom and personalized orders

If you send me a sketch of what you had in mind, I can let you know immediately if it’s within my reach to fabricate for you. There is an extra charge for customized and personalized work not offered on my site. I do make each piece, by hand, per client and am always happy to try my hand at one-of-a-kind special requests, too. I cannot refund personalized orders, so please consider and do contact me further with questions if needed.